Refund Policy
FitLar Product has been delivered (Unused)
Returns are accepted within the first 15 days from the date of purchase. If you are within your first 15 days, please reach out to our Customer Support Team via email at service@fitlar.com.
To be eligible for a return, the product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
Customers are responsible for return shipping costs.
Used products
We do not offer returns except in EXTREME cases of breakage/malfunction.
The customer must email to service@fitlar.com for a return authorization prior to sending any product back to FitLar. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
If your approved return passes our inspection, you may receive an exchange or a refund. Our customer support team will send you address for return.
Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@fitlar.com.
Shipping Damage Claims
We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at service@fitlar.com. Notice: we will not accept Shipping Damage Claims later than 15 days from receipt of products.