Shipping Policy & Warranty
Shipping Policy
Shipping Area and Postage
Free Shipping and No Tax to 85 Countries. The tracking information will be updated only when your board arrives in your destination country.
Processing time
We need 12-24 hours processing time and then your order will be shipped.
Delivery Times
It's our goal to make sure your order is processed quickly and efficiently. We will ship your order within 24 hours from the Hongkong or US. (In very few cases, we can't within 24 hours, but we promise to ship it within 5 business days.) Please allow 5-10 days for your shipment to arrive at your address. However, due to our inability to control the transportation, the arrival time will be different according to the actual situation. Please check the picture to confirm how long it will take for the delivery.
Any delivery dates provided by FitLar are estimates. We will send you an email when your order has shipped and you may review your order and shipping & handling information on your FitLar account if you have registered. If you haven't registered on our site, you could also track your order here (https://fitlar.com/pages/track-your-order) with your tracking number. For more shipping information, you could contact us by leaving a message. We will get back to you in 24 hours.
Warranty
If the product fails within one year due to defects in the materials or design process, the company will repair or replace parts or replace the new product for free, except in the following cases:
1. Improper use of personnel or damage to equipment due to transportation reasons.
2. Unauthorized disassembly and repair of this equipment.
3. Product damage due to abnormal customer storage or maintenance environment.
4. Failure to follow the instructions may cause product damage.
FitLar products are made with high-quality components and are durable. In the event of any failure, your limited warranty includes:
FitLar device and motors - 1 year
FitLar lithium-ion battery - 6 months
FitLar massage attachment - 6 months